Refund policy
Refund Policy
The provision of goods and services by Spindel (Pty) Ltd t/a Laifen Tech South Africa is subject to availability. In cases of unavailability after ordering, Spindel (Pty) Ltd t/a Laifen Tech South Africa will refund the client in full within 10 working days. Cancellation of orders by the client will not attract an administration fee.
Spindel (Pty) Ltd t/a Laifen Tech South Africa, offers a money-back guarantee in the case that a customer is not satisfied with a product. This money back guarantee is valid for 7 (seven) days after purchase. The customer will be liable for all courier costs incurred, and a 5% handling fee. These costs will be deducted from the refund.
In the case that goods are damaged in transit, the goods must be returned within 4 days of receipt. Photographic proof of the damage must be provided for a refund to be issued, as per our returns policy. Goods must be returned with all original accessories and packaging to qualify for a refund.
Shipping Policy
We hope that you will be satisfied with your online purchase. However, if for any reason you are not completely satisfied with the quality of the product, please notify us within 7 (seven) days of your receipt of the goods. Please send us a picture of the product with your request to: info@laifentech.co.za.
We will offer a refund or exchange for the products returned. We will consider the condition of the goods being returned before making a refund or exchange. Goods must be returned with all original accessories and packaging to qualify for a refund. Should an exchange or refund be requested, you will be liable for all courier costs incurred, as well as a 5% handling fee. Any surplus funds will be converted into store credit which you can use within 12 months of the return taking place.
The provision of goods and services by Spindel (Pty) Ltd t/a Laifen Tech South Africa is subject to availability. In cases of unavailability after ordering, Spindel (Pty) Ltd t/a Laifen Tech South Africa will refund the client in full within 10 working days. Cancellation of orders by the client will not attract an administration fee.
Spindel (Pty) Ltd t/a Laifen Tech South Africa, offers a money-back guarantee in the case that a customer is not satisfied with a product. This money back guarantee is valid for 7 (seven) days after purchase. The customer will be liable for all courier costs incurred, and a 5% handling fee. These costs will be deducted from the refund.
In the case that goods are damaged in transit, the goods must be returned within 4 days of receipt. Photographic proof of the damage must be provided for a refund to be issued, as per our returns policy. Goods must be returned with all original accessories and packaging to qualify for a refund.
Shipping Policy
We hope that you will be satisfied with your online purchase. However, if for any reason you are not completely satisfied with the quality of the product, please notify us within 7 (seven) days of your receipt of the goods. Please send us a picture of the product with your request to: info@laifentech.co.za.
We will offer a refund or exchange for the products returned. We will consider the condition of the goods being returned before making a refund or exchange. Goods must be returned with all original accessories and packaging to qualify for a refund. Should an exchange or refund be requested, you will be liable for all courier costs incurred, as well as a 5% handling fee. Any surplus funds will be converted into store credit which you can use within 12 months of the return taking place.